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Returns Policy

Returning an Item:

In the unlikely event that you are not satisfied with your purchase(s), you can return them within 7 days of despatch, in their original unworn condition with all labels attached. When trying on items, please ensure that they are not in contact with anything that may mark or add a scent to them such as drinks, perfume and cigarettes. We cannot refund any items where there is evidence that these instructions have not been followed.

Please allow 10 working days from receipt of your return for us to process a refund. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. Delivery charges are non-refundable so you will be refunded the full value of the items returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted accordingly. The cost and care of returning the item is your responsibility, therefore we suggest that you send the parcel by recorded delivery and keep a copy of the recorded delivery. Belles of Chester are not responsible for items lost by the delivery services whilst in the returns process. Please also note that we are unable to cancel orders once they have been placed so please make sure all your details are correct before completing your purchase.

How to return an item:

Please call us in the first instance on 01244 348889 for a return code. The only way to return an item is by post so follow the instructions below. Please note we do not accept return items bought from anywhere other than bellesofchester.co.uk

Return address:

Belles of Chester
2 Overleigh 
Eccleston
Chester
CH4 9HN

Enclose your invoice (or a copy) with your goods in a securely wrapped parcel. Returns sent without an invoice can take us longer to process. Please ensure you include this with your returned items.

Post the item, making sure that you keep your recorded delivery and/or proof of postage in a safe place until you receive your refund. Please note that we do not offer pre-paid postal returns.

If the item you received is faulty, please return the item to the above address, following the procedure as outlined above. Please ensure that you mark the return reason as Faulty on your invoice and give us a brief description of the fault.

In the unlikely event that you have received your order and an item is missing, please contact us, quoting your order number and the missing item and they will further investigate.

Returns outside of our returns Policy:

Should we receive your return outside of the Returns Policy your item will not be accepted by our returns department and you will be notified by email. Your goods will be kept at Head Office for 4 weeks in order to allow you to arrange for them to be resent to you. You can do this by clicking here to pay for the return postage. All items will be sent by Royal Mail Special Delivery.

Store Purchases:

Unfortunately, we cannot accept return items purchased from stores. You will need to return these to the store from which they were purchased. Please note that we cannot accept responsibility for any items returned to us that were not purchased from this website.

Exchanges:

We do offer exchanges on goods which do not fit. It will take up to 14 working days for you to receive your exchange. We can only offer a replacement of the same product. Once the exchange has been processed the parcel will be delivered by Royal Mail recorded 1st class post. If we are unable to exchange the item (as the required size is not available) we will send you an email explaining why and arrange a refund to your account.

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